Shipping & Returns
Shipping & Returns
Shipping and Returns, Made Simple
Your satisfaction is our top priority. If anything is wrong with your order, contact us right away or call 678-383-9145 and we will work to make it right. Below you will find how we ship, what can be returned, and what to do if an order arrives damaged.
At a Glance
The Short Version
The key points of our policy in three cards.
Free Shipping Over $100
On most light covers, print products, and NexaFrame frames shipped in the continental USA. Polycarbonate panels and event tents are charged shipping. Most orders ship within 24 to 48 business hours.
30-Day Returns on Stock Items
Stock (non-custom) light covers and lighting can be returned in new condition within 30 days of delivery.
Damaged or Misprinted? We Fix It
Report it within 7 days of delivery with photos and we will reprint or replace it at no cost.
Shipping
Shipping and Processing
Most orders ship within 24 to 48 business hours of purchase. Timing can vary by product and quantity, especially for made-to-order print items and large orders. Expedited options are available at checkout.
Light Covers: Fluorescent, Magnetic, Fabric
- Ships to the USA, Canada, and other countries
- Free shipping in the continental USA on orders over $100
- Expedited and other shipping options at checkout
Shop all light covers.
Polycarbonate Light Diffuser Panels
- Ships within the United States only
- Shipping is calculated by weight, size, and delivery location
- Expedited and other shipping options at checkout
NexaFrame LED Backlit Frames and Posters
- Ships within the United States only
- Free shipping in the continental USA on orders over $100
- Expedited and other shipping options at checkout
Print Products
- Ships to the USA and Canada
- Free shipping in the continental USA on orders over $100, except event tents
- Event tents are charged shipping based on size, weight, and delivery location
- Made to order, so ship time depends on the product and quantity
- Expedited and other shipping options at checkout
Shop print products.
Returns
Return Policy
What can be returned, and how.
Returnable: Stock Light Covers and Lighting
- Start your return within 30 days of receiving your order
- Items must be in new condition, free of damage or defects
- Items that have been cut, trimmed, scratched, scuffed, or altered in any way cannot be returned
- A 25% restocking fee applies to orders over $350
- Refunds are processed within 2 to 3 business days of receiving the returned items
Final Sale: Custom and Made-to-Order Products
Because these are printed just for you, we cannot accept returns, refunds, or exchanges on:
- All print products: banners, banner stands, flags, signs, adhesives, posters, wall art, event tents, table covers, flyers, and car magnets
- Custom light covers and panels made with your own image, color, or size
- Any product designed or customized online
If a custom item arrives damaged or misprinted, see Damaged or Misprinted Orders below.
How to Start a Return
- Fill out our contact form with your order number, or call 678-383-9145
- We will reply with return instructions
- Ship the items back in their original condition
International Orders
We cannot accept returns or issue refunds or exchanges on international orders.
Problems
Damaged or Misprinted Orders
If something goes wrong on our end, we will make it right.
What We Cover
- Items damaged in shipping
- Printing errors on our part, such as the wrong size, wrong material, or a print defect
- Missing items from your order
Report it within 7 days of delivery and we will reprint or replace it at no cost.
How to Report It
- Contact us within 7 days of delivery
- Include your order number
- Send clear photos of the item, the damage, and the shipping box
What Is Not Covered
- Errors in the design or file you provided, such as spelling, low-resolution images, or layout
- Colors or details that match the design you approved
- Damage reported more than 7 days after delivery
- Items that were cut, trimmed, or installed incorrectly
We Are Here to Help
Not sure if your issue is covered? Contact us or call 678-383-9145. We will look at every case and do our best to make it right.
Ordering With Confidence
Free Shipping on Most Orders Over $100
Most Orders Ship in 24-48 Hours
30-Day Returns on Stock Items
Damage and Misprint Coverage
FAQ
Frequently Asked Questions
Answers to common shipping and return questions.
Do you offer free shipping?
Yes. Orders over $100 ship free in the continental USA on light covers, print products, and NexaFrame frames. Polycarbonate light panels and event tents are not included and are charged shipping by weight, size, and location.
How long does shipping take?
Most orders ship within 24 to 48 business hours of purchase. Timing can vary by product and quantity, especially for made-to-order print items. Transit time depends on the shipping option you choose at checkout.
Do you ship to Canada?
Yes. Light covers and print products ship to Canada. Light covers also ship to other countries. Polycarbonate panels and NexaFrame frames ship within the United States only.
Can I return a custom order?
No. Custom and made-to-order products, including all print products and custom light covers, are final sale. If one arrives damaged or misprinted, contact us within 7 days of delivery and we will reprint or replace it.
Can I return a banner, sign, or car magnet?
No. Print products like banners, signs, flags, and car magnets are printed to order and cannot be returned. Damaged or misprinted items reported within 7 days are reprinted at no cost.
What is your return window for light covers?
Stock light covers can be returned within 30 days of delivery in new, unaltered condition. Cut or trimmed covers cannot be returned.
Is there a restocking fee?
A 25% restocking fee applies to returns on orders over $350.
My order arrived damaged. What do I do?
Contact us within 7 days of delivery with your order number and photos of the item and box. We will reprint or replace it at no cost.
How long do refunds take?
Refunds are processed within 2 to 3 business days after we receive the returned items. Your bank may take a few extra days to post it.
Do you accept returns on international orders?
No. We cannot accept returns or issue refunds or exchanges on international orders.
Get Started
Contact Us
Shop Light Covers
Questions About Your Order?
Our team is happy to help by phone at 678-383-9145 or through our contact form. All terms are subject to change without prior notice.