FAQ

Where is my order information?

Your order details are under My Account. You will also get email updates when your order ships.

How long does it take for my order to ship?

Most orders ship within 24 to 48 business hours. Timing can vary by product and quantity, and made-to-order print items and large orders can take a few extra days.

How much is shipping?

Orders over $100 ship free in the continental USA, except polycarbonate light panels and event tents, which are charged by weight, size, and location. Expedited options are available at checkout.

Do you ship to Canada and other countries?

Light covers ship to the USA, Canada, and other countries. Print products ship to the USA and Canada. Polycarbonate panels and NexaFrame frames ship within the United States only.

What is your return policy?

Stock light covers and lighting can be returned within 30 days in new, unaltered condition. Custom and made-to-order items, including all print products, are final sale. See our full shipping and returns policy.

What if my order arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and photos. We will reprint or replace damaged, misprinted, or incorrect items at no cost.

Do you charge sales tax?

We charge the sales tax required for your area. If you are tax exempt, contact us with your exemption certificate.

Do you offer bulk discounts?

Yes. We offer quantity discounts on larger orders. Contact us for a quote.

What forms of payment do you accept?

We accept all major credit cards.

Can I pay with a purchase order?

Yes. We accept purchase orders from schools, hospitals, government agencies, and established businesses. Contact us to set one up.

Where can I find your W-9?

You can download our W-9 here.

Do you accept international payments?

For international orders, we accept electronic payments only.

Do fluorescent light covers really work?

Yes. Fluorescent light covers soften harsh overhead light and cut glare, which makes offices, classrooms, clinics, and homes more comfortable.

What are fluorescent light covers called?

They are also called light filters, light diffusers, ceiling light covers, or sky panels. Ours come in designs like clouds, trees, stained glass, and astronomy.

What is the difference between your light covers?

Fluorescent light covers are backlit film that lays on top of your diffuser. Magnetic light covers use the same film with magnetic strips for LED and steel-frame fixtures. Fabric light covers are polyester fabric with magnets that attach to the ceiling grid. Polycarbonate panels are rigid and replace your diffuser.

Are your light covers compatible with LED lights?

Yes. For LED flat panels and troffers we recommend magnetic light covers, fabric light covers, or polycarbonate panels.

What sizes do your light covers come in?

Standard 2x4, 2x2, and 1x4 sizes, plus custom sizes for unique fixtures. Contact us if you are not sure which size you need.

How much light do your light covers reduce?

Our fluorescent light covers reduce total light output by about 20 to 70 percent depending on the design. Darker designs like astronomy block more light, and lighter designs like clouds block less.

Where are your products made?

Our fluorescent light covers, magnetic light covers, polycarbonate light panels, and print products are made in the USA.

Can I upload my own image or get a solid color?

Yes. We print custom light covers from your own image, logo, or design, and we offer solid colors too.

How long do your light covers last?

With proper care, our light covers are designed to last 5 years or more. Our replacement fluorescent light covers come with a 1-year warranty.

How do I install or remove a light cover?

Film covers lift out of the fixture, and magnetic and fabric covers pull right off. See our installation guides and videos.

What are polycarbonate light diffuser panels?

Polycarbonate light diffuser panels are rigid, full-color printed panels that replace the diffuser in fluorescent and LED fixtures.

Do they work with both fluorescent and LED fixtures?

Yes. They fit standard fluorescent troffers and LED fixtures. LED panels can slide in between the fixture and the ceiling grid.

How do I install and cut a polycarbonate panel?

Open the fixture frame, slide out the old diffuser, and slide in the panel image side down. To trim, score it several times with a utility knife and snap it on a table edge. See the polycarbonate install guide.

What are the panels made of?

Tuffak GP polycarbonate sheet, which is UV stabilized, impact resistant, and rated UL 94 HB for flammability.

What print products do you offer?

Vinyl and mesh banners, retractable banner stands, feather and teardrop flags, yard signs, window decals and adhesive vinyl, posters, canvas and wall art, event tents, table covers, and car magnets, business cards, and flyers.

How do I design my print order?

Many print products have an online designer where you can upload artwork, add text, and preview it before you order. You can also upload a print-ready file. Need help? Contact us about design support.

What file should I upload?

A high-resolution PDF or image built at the size you are ordering. Keep text and logos away from the edges so nothing important is trimmed.

How long does printing take?

Print products are made to order. Most ship quickly, but timing depends on the product and quantity. Check each product page and choose expedited shipping at checkout if you have a deadline.

Can I return a banner or sign?

No. Print products are printed just for you and are final sale. If an item arrives damaged or misprinted, contact us within 7 days of delivery and we will reprint it.

Are your banners and tents fire rated?

Print products are not sold as fire rated unless the product page says so. If your venue requires fire certified materials, contact us before you order.

How do I set up my banner stand, flag, or tent?

See our installation and setup guides for banners, banner stands, flags, tents, yard signs, car magnets, and decals.

What is the NexaFrame LED poster frame?

The NexaFrame is a backlit LED frame that lights up posters, artwork, and menus with bright, even light.

How do I control the brightness?

Each NexaFrame comes with a remote so you can dim or brighten the light.

Can I use my own artwork?

Yes. Upload your image and we print it on backlit film made for lighting from behind. See NexaFrame frames and posters.

Is there a warranty on the NexaFrame?

Yes. The NexaFrame comes with a one-year limited manufacturer warranty.

Are fluorescent light covers a fire hazard?

Not when they are made from tested materials and used on LED or fluorescent fixtures. Our backlit film was tested to ASTM E84 with a Flame Spread Index of 0 and Smoke Developed Index of 20. See our safety page for the reports.

What fire ratings do your light covers have?

Film and magnetic covers: ASTM E84 / UL 723 tested. Fabric covers: NFPA 701 compliant and CAN/ULC-S102.2 tested (Flame Spread 0). Polycarbonate panels: UL 94 HB. Download the documents on our safety page.