FAQ

Octo Prints & Lighting FAQs

Order & Shipping Information

  • Where is my Order Information?

    Your order information can be found under My Account.

  • What is your return policy?

    We have a 30-day return policy. Please see our full return policy here. Contact us now to initiate your return.

  • What should I do if I receive a damaged or incorrect item?

    Contact us immediately. We will make sure you get the correct or replacement items.

  • Do you charge tax?

    We do charge the appropriate sales tax for your area. If you are tax exempt, please contact us.

  • Are there discounts for bulk orders?

    Yes, we offer bulk quantity discounts. You can submit a quote request or contact us for more information.

  • How much is shipping?

    Free shipping is available on orders over $100 except for Polycarbonate Light Diffusers. Shipping is calculated based on the weight/size of your order. Expedited shipping options are available

  • Do you ship to Canada?

    Yes, we ship most of our products to Canada and across the world. Your shipping options will display at checkout. If you do not see shipping options at checkout, please contact us for more options.

  • How long does it take for my order to ship?

    We ship most orders in 1-2 business days. Custom orders and bulk quantities can take a few extra days to process.

Payment Information

  • What forms of payment do you accept?

    We accept all major credit cards

  • Can I pay using a purchase order?

    Yes, we do accept POs from schools, hospitals, and established businesses.

  • Where can I find your W-9 information?

    You can download our W-9 here.

  • Do you accept international payments?

    For international payments, we accept electronic payments only.

Light Covers

  • Do fluorescent light covers really work?

    Yes, fluorescent light covers are designed to reduce glare and soften the harsh light emitted by fluorescent bulbs. They can improve visual comfort and create a more pleasant atmosphere in spaces such as offices, classrooms, and homes.

  • What are fluorescent light covers called?

    Fluorescent light covers are often referred to as "light diffusers" or "light filters." They come in various designs and styles such as clouds, trees, stained glass and astronomy. These decorative options enhance the aesthetic of the lighting while also serving a functional purpose.

  • Do fluorescent lights need to be covered?

    While fluorescent lights do not necessarily need to be covered, using light covers is highly recommended. Covers help to diffuse the light, reduce glare & headaches, and improve the overall quality of the light in a space. They also protect the fluorescent tubes and can enhance the decor of the environment.

  • What are fluorescent light covers?

    Fluorescent light covers are diffusers for fluorescent ceiling lights that reduce glare and soften light. Our decorative fluorescent light covers come in various styles and colors to enhance any space, including classrooms and kitchens.

  • How do you remove fluorescent light covers?

    Removing our fluorescent light covers is easy. Magnetic light covers detach effortlessly from the ceiling grid, while plastic covers can be gently lifted or removed from the inside of the fixture. Check out our install guide videos for more information.

  • Are fluorescent light covers a fire hazard?

    No, our fluorescent light covers are made from fire-resistant materials and are fire safety certified, ensuring safe use in any environment. Download our fire safety certifications here.

  • What is the difference between your light covers?

    We offer 3 types of light covers to suit every style and budget.  See our comparison chart below for more info.

  • Where are your light covers for fluorescent lights made?

    Our fluorescent light covers and magnetic light covers are made here in the USA at our facility just outside Tampa, FL. Our fabric light covers are made at our overseas manufacturing facility.

  • What size do your light covers come in?

    Our fluorescent light diffuser covers are available in standard sizes like 2x4, 2x2, and 1x4. We also offer custom sizing options to fit unique fixtures.

  • How much light do your light covers reduce?

    Our fluorescent light covers reduce total light output by 20-70% depending on the design. Generally darker designs such as Astronomy will block more light while lighter designs like clouds will block less light.

  • Are your light covers fire safety certified?

    Yes, all our fluorescent lighting fixture covers are fire safety certified, meeting stringent safety standards for reliable protection. Learn more and download our fire safety certifications here.

  • Can I get a solid color light cover?

    Absolutely! We offer a variety of solid color light covers to match your décor and create the desired ambiance in any space.

  • Can I upload my own image or design for a light cover?

    Yes, you can customize your fluorescent light covers by uploading your own images or designs, perfect for personalized or branded lighting solutions.

  • How long do your light covers last?

    Our replacement fluorescent light covers are designed to last up to 5+ years with proper care, offering durable and long-lasting performance.

  • Are your light covers compatible with LED lights?

    Yes, for LED lights we recommend our Magnetic Light Covers or Fabric Light Covers.

  • Do you offer custom sizing for light covers?

    Yes, you can choose your custom size using our custom size light cover upload tool.

  • How do I install your light covers?

    Our light covers are made with easy installation in mind. See our installation guide page and videos for more information.

  • What materials are your light covers made of?

    Fabric Light Covers - 100% Polyester Fabric Magnetic Light Covers - Fire Safety Certified Backlit Film Fluorescent Light Covers - Fire Safety Certified Backlit Film

  • Do your light covers come with a warranty?

    Yes, our replacement fluorescent light covers come with a 1-year warranty.

Polycarbonate Light Diffuser Panels

  • What are Polycarbonate Light Diffuser Panels?

    Polycarbonate Light Diffuser Panels are high-grade panels designed to replace traditional diffusers in both fluorescent and LED fixtures. They enhance lighting quality by softening harsh light and providing vibrant, full-color designs.

  • How do I install Polycarbonate Light Diffuser Panels?

    Installation is straightforward. For LED fixtures, slide the panel between the fixture and the ceiling grid. For fluorescent fixtures, open the frame, remove the old diffuser, and replace it with the polycarbonate panel. Detailed installation instructions can be found in our polycarbonate install guide.

  • Are these panels compatible with both fluorescent and LED fixtures?

    Yes, our Polycarbonate Light Diffuser Panels are universally compatible and can be used seamlessly in both fluorescent and LED lighting systems.

  • What benefits do Polycarbonate Light Diffuser Panels provide?

    These panels offer several benefits, including reduced glare, enhanced visual comfort, UV-blocking capabilities, and improved aesthetics, making any environment more inviting and productive.

  • How do I cut the panels to fit my fixtures?

    To cut the panels, measure and mark your desired dimensions, score the panel with a utility knife along the marked line, and then snap it cleanly along the score. For more details, refer to our polycarbonate install guide.

  • What materials are used in the construction of these panels?

    Our Polycarbonate Light Diffuser Panels are made from durable polycarbonate material, which is known for its strength, UV-blocking properties, and long-lasting performance.

  • Are the Polycarbonate Light Diffuser Panels fire safety certified?

    Yes, all our panels meet stringent fire safety standards, including ASTM E84 and UL94 Class A certifications, ensuring a safe and reliable installation.

  • Can I customize the design of my light diffuser panel?

    Yes, we offer customizable options for our Polycarbonate Light Diffuser Panels. You can choose from various designs or collaborate with us for bespoke custom designs to match your specific aesthetic needs.

Nexaframe LED Backlit Frames & Posters

  • What is the NexaFrame LED Poster Frame and how does it work?

    The NexaFrame LED Poster Frame is a high-quality, illuminated frame designed to showcase your favorite posters, artwork, or menus. With integrated LED lights, it enhances colors and details, transforming your space into a vibrant visual experience.

  • How do I control the lighting of the NexaFrame?

    The NexaFrame comes with a remote control that allows you to easily adjust brightness levels, ensuring your artwork shines in the perfect light for any ambiance, from dimly lit settings to bright displays.

  • Is installation easy? What tools do I need?

    Yes, installation is straightforward! The NexaFrame includes easy-mount hardware and clear instructions, allowing you to set it up in minutes without requiring professional assistance

  • Can I use my own images or artwork in the NexaFrame?

    Absolutely! You can upload your own images and use our specially designed backlit poster film, which is optimized for illumination, ensuring your custom artwork looks its best.

  • What materials are used in the NexaFrame?

    The frame is crafted from sturdy aluminum, ensuring durability and a sleek appearance. The Plexiglas cover provides clarity while protecting your artwork from dust and damage.

  • How is the NexaFrame packaged for shipping?

    We take great care in packaging your NexaFrame to ensure it arrives in perfect condition. Each frame is shipped in robust packaging that protects against damage during transit.

  • What sizes are available for the NexaFrame?

    The NexaFrame is available in multiple sizes, including 16" x 24", 18" x 24", 24" x 36", and 27" x 40", allowing you to choose the perfect fit for your space and artwork.

  • Can I use the NexaFrame for commercial purposes, such as in a restaurant?

    Yes, the NexaFrame is ideal for commercial use! It’s perfect for displaying menus, promotions, or artwork in restaurants and other businesses, enhancing the overall ambiance.

  • Is there a warranty on the NexaFrame?

    Yes, the NexaFrame comes with a one-year limited manufacturer warranty, ensuring you can shop with confidence knowing we stand behind our product.

  • What is the recommended backlit film for optimal display?

    We recommend using our NexaFilm, which is specially designed for backlighting. This film enhances the vibrancy of your images and ensures they look stunning when illuminated.